Refund policy

Effective Date: 21/06/2026

At Shivani Style Hub, we aim to provide a smooth shopping experience. This policy explains the conditions for returns, replacements, cancellations and refunds. It is intended to operate alongside applicable consumer-protection requirements in India.

1. Return Window

Customers may request a return within 7 days of receiving the order, subject to the conditions below.

2. Eligible Returns

A return may be accepted when:

  • The wrong product was delivered.
  • The product was received damaged.
  • The product has a manufacturing defect.
  • The product is materially different from its description.
  • An item or part of an order is missing.

3. Return Conditions

For an eligible return, the product should generally:

  • Be unused and in its original condition.
  • Be returned with original packaging, where applicable.
  • Include relevant accessories, tags or components, where applicable.
  • Not have been damaged, altered or misused by the customer.
  • Be accompanied by the order details or proof of purchase.

4. Non-Eligible Returns

A return may not be accepted where:

  • The product has been used, washed or altered by the customer.
  • Damage occurred after delivery due to customer handling or misuse.
  • The product is returned without required components or accessories.
  • The return request is made outside the applicable return period.

Nothing in this section is intended to exclude any consumer remedy that cannot legally be excluded.

5. How to Request a Return

Customers should contact Shivani Style Hub through the customer-support/contact details provided on the website.

Please provide:

  • Order number
  • Customer name
  • Reason for return
  • Photos or videos of the product, if requested
  • Details of the issue

The return request may be reviewed before approval.

6. Return Shipping

For approved returns involving a damaged, defective or incorrect product, return-shipping arrangements will be handled according to the circumstances of the case.

For other approved returns, any applicable return-shipping costs will be communicated to the customer.

7. Refund Process

Once an approved returned product is received and inspected, the eligible refund will be processed.

Refunds will generally be issued to the original payment method or another appropriate payment method.

The time taken for the amount to appear in the customer's account may depend on the payment gateway or bank.

8. Order Cancellation

Customers should request cancellation as soon as possible after placing an order.

If an order has already been processed or dispatched, cancellation may not be possible and the applicable return process may apply.

9. Replacement / Exchange

Where available, an eligible product may be replaced or exchanged.

Replacement is subject to product availability. If the same product is unavailable, an applicable refund may be offered.

10. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible and provide photographs or videos if requested.

The issue will be reviewed and handled according to the applicable return/refund process.

11. Fraudulent or Abusive Requests

Shivani Style Hub may review suspicious or repeated abusive return/refund requests and take appropriate action in accordance with applicable law.

12. Consumer Rights

This policy does not limit any consumer rights or remedies available under applicable Indian law. The Department of Consumer Affairs lists the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules among India's consumer-protection framework.

13. Policy Updates

We may update this Return & Refund Policy from time to time. Any updated version will be published on this page with a revised effective date.

14. Business Information

Trade Name: Shivani Style Hub
Legal Name: JUBAIR
Business Type: Proprietorship
GSTIN: 24BMGPJ6817F1Z5
Registered Address: Floor No. 2, Building No. 3, JUBAIR, Ahmedabad Bypass, Ahmedabad, Gujarat – 380001, India